Cerebro Keyboard Support

Something not working, or a question we haven't answered below? Write to us and a human will reply.

We answer in English, German, French, Spanish, Italian, Dutch, Norwegian Bokmål, Swedish, Danish, European Portuguese, and Brazilian Portuguese, usually within two working days. If you are writing about a problem, telling us your iPhone model and iOS version saves a round trip.

Common questions

The keyboard doesn't appear when I tap a text field

Cerebro Keyboard has to be added as a keyboard first. Open the iPhone Settings app, then General, Keyboard, Keyboards, Add New Keyboard, and choose Cerebro Voice. Then tap the globe key on any keyboard to switch to it.

Cerebro doesn't show up in one particular app

Some apps don't allow keyboards from other developers at all, banking apps for example. The most common reason, though, is a work or school account: if one is signed in to an app like Gmail or Outlook, your organisation's IT policy can block outside keyboards for that whole app, including your private accounts in it. This affects every third-party keyboard, not just Cerebro.

To check, touch and hold the globe key in that app. If only Apple's keyboards are listed, the app or the policy is blocking third-party keyboards, and Cerebro keeps working everywhere else. We can't lift that block from our side. What helps is using the work account in a separate app, or asking your IT department.

Nothing happens when I tap the microphone

Keyboards on iOS cannot use the microphone on their own, so Cerebro opens the main app for a moment to start listening, then you swipe back. If it does not open, check that Full Access is enabled under Settings, General, Keyboard, Keyboards, Cerebro Voice.

Why does the keyboard need Full Access?

Only to reach the microphone and to send audio for transcription. Cerebro does not log, store or transmit anything you type. See our Privacy Policy for what is and is not collected.

Is it safe to dictate passwords or health details?

No. What you dictate is processed by AI models from OpenAI and Anthropic, so don't dictate passwords, card numbers, health information or anything else confidential. Type those with your regular keyboard instead.

How do I cancel my subscription?

Subscriptions are managed by Apple, not by us. Open the Settings app, tap your name, then Subscriptions, and choose Cerebro. Cancelling there stops the renewal and you keep access until the end of the period you already paid for.

I want my data deleted

Write to info@allonsygmbh.com and we will delete everything associated with your device. We hold a random device identifier, Apple’s ID for your download of the App and when you first downloaded it, your invite code and invite records if you opened the invite screen or redeemed a code, basic device information (model, iOS and app version, language and time zone), your subscription status and a log of request times. Recordings, transcriptions and text you send to an AI mode are never stored on our servers. One exception: invite records also belong to the other person, so we keep them with a one-way fingerprint in place of your Apple download ID. They keep their bonus, and your Apple Account cannot redeem a second invite (details).

Does it work offline?

No. Transcription runs on our servers, so Cerebro Keyboard needs an internet connection.

Legal

Company

Allonsy GmbH
Haldesdorfer Str. 14
22179 Hamburg, Germany
info@allonsygmbh.com